Privacy notice
How we use your details.
Plainly: we use what you send us to answer you and, if you go ahead, to run your operation. We do not sell it, and we do not use it for anything else.
Who we are
360 Agility Complexity Evolvability Solution UK Ltd, trading as 360 ACES, registered in England and Wales under number 14205494, registered office 71–75 Shelton Street, London WC2H 9JQ, is the controller of the personal data described here. Contact: sales@360aces.com.
What we collect
- When you use the route-check form: your name, company, work email, phone number if you give it, your role, the goods, origin, destination, volume, your message, and the page you sent it from.
- When you email us: your name, contact details and what you write.
- When you browse: pages viewed, device and browser type, and approximate location, collected by Google Analytics.
Why we use it, and on what basis
| Purpose | Lawful basis |
|---|---|
| Answering your enquiry and preparing a quotation | Steps you asked us to take before a contract, and our legitimate interest in replying to business enquiries |
| Carrying out a feasibility study or an operation | Performance of our contract with you or your company |
| Keeping records required by tax and customs law | Legal obligation |
| Measuring how the website is used | Our legitimate interest in understanding which pages help visitors |
Who sees it
Your details are handled by our own team. We use a small number of service providers who process data on our behalf: HubSpot for our customer records, Google for email and website analytics, Telegram for internal alerts to our team when an enquiry arrives, and our own automation server to route the form. Where an operation is contracted through our French entity, 360 XPS, or our American entity, the relevant details are shared with that entity for that purpose.
Some of these providers may process data outside the United Kingdom. Where they do, the transfer is covered by UK adequacy regulations or by the safeguards set out in the provider's data processing terms.
How long we keep it
Business contact details of prospects who do not go ahead are kept for no more than three years from the last contact. Records of operations are kept for as long as tax and customs law requires.
Your rights
You can ask for a copy of the data we hold about you, ask us to correct or delete it, object to our use of it, or ask us to restrict it, by writing to sales@360aces.com. You can block analytics cookies at any time in your browser settings.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would rather hear from you first.
If you are in the European Union
The EU General Data Protection Regulation applies to our handling of your data when we offer our services to you in the EU. You have the rights described above. Our EU company, 360 XPS, 6 rue d'Armaillé, 75017 Paris, France, is your contact point in the EU for data protection questions, at sales@360aces.com. You can also complain to the data protection authority of the EU country where you live or work, for example the CNIL in France.
If you are in the United States
We do not sell personal information and we do not share it for cross-context behavioural advertising. Wherever you live, you can ask to know what we hold about you, to correct it or to delete it, and we will not treat you differently for asking.
Cookies
The site uses Google Analytics, which sets cookies to tell visits apart and measure which pages are read. We set no advertising cookies. You can block or delete cookies in your browser settings.